Free No Shows and Cancellations Problem Solving Session

Expert help getting this solved

A schedule full of appointments is only worth something if the patients arrive. No shows and short notice cancellations quietly take out a percentage of your production every single month, and most practices absorb it rather than fix it.

We look at how appointments are confirmed, how far ahead patients are booked, what your team says when someone calls to cancel, and how quickly an open slot gets filled. Then we put a written protocol behind each of those so it stops depending on who happens to be at the front desk.

We focus on

• Confirmation protocol and timing
• What your team says at the point of cancellation
• A working short notice list
• Financial policy for repeat offenders
• Booking horizon and schedule design
• Tracking the real cost each month

Jessica Jacobs, Dental Consultant

Southwest Management Group provides each practice with high touch, personalized and customized management and consulting. Each practice is different with its own unique concerns, and as your consultants we address each of them in a way that works for you and your staff as well as your demographics.

Cash flow, collection and production concerns, staff conflict and low patient retention are the top reasons a doctor reaches out to us. None of them is a stand alone concern. Putting together the different pieces that impact your protocols is what moves the practice toward the vision you have for it.